My music player isn't working properly

If your music player isn't working, try these troubleshooting steps.

Quick Fixes

1. Clear your browser cache and cookies

Chrome/Edge:

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
• Select "Cached images and files"
• Click "Clear data"

Firefox:

• Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
• Check "Cache"
• Click "Clear Now"

Safari:

• Go to Safari → Preferences → Privacy
• Click "Manage Website Data"
• Click "Remove All"

2. Try a different browser

Test your site in:

• Chrome
• Firefox
• Safari
• Edge

This helps identify if it's a browser-specific issue.

3. Check your internet connection

• Make sure you have a stable internet connection
• Try loading other websites to verify connectivity
• Music files require good bandwidth for streaming

4. Disable browser extensions temporarily

• Ad blockers can sometimes interfere with audio players
• Try disabling extensions one at a time
• Reload the page after each change

5. Try playing on a different device

• Test on your phone or tablet
• This helps determine if it's device-specific

Common Issues and Solutions

No sound:

• Check your device volume
• Make sure the player volume isn't muted
• Check if other websites can play audio

Player won't load:

• Check if JavaScript is enabled in your browser
• Verify the audio file uploaded successfully
• Try re-uploading the track

Choppy playback:

• Slow internet connection
• Try a lower quality format (MP3 instead of WAV)
• Close other bandwidth-intensive applications

Still Having Issues?

If the problem persists, contact our support team with:

• Your browser name and version
• Device type (computer, phone, tablet)
• Exact error message (if any)
• Link to the page where it's not working

Email us at support@gosonicbloom.com